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Sound Board Technology

  • 15th May 2017
FTC's 2016 Advisory Opinion Letter regarding Soundboard Technology to take effect May 19 After being stayed (postponed) only 1 week by a federal judge, the FTC's November 10, 2016 avatar/soundboard technology letter will take effect on Friday this week.  The policy had originally been scheduled to take effect last week on May 12, but ...
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Judge rules that certain automated insurance policy review reminders were not considered telemarketing

  • 8th May 2017
A Federal Judge recently granted summary judgement in a TCPA case in favor of Blue Shield of California. Plaintiff Shannon Smith received a prerecorded message on her mobile phone reminding her it was time to review her insurance options for the upcoming year.  Judge Cormac Carney ruled that the call was informational rather than marketing, ...
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How to spot (and avoid) professional plaintiffs

  • 24th April 2017
Ever heard of TCPA plaintiff Melody Stoops?  What about Cunningham, Aronson, Abramson, Childress or Zelma?  Roughly one-third of all TCPA claims are filed by someone who filed one previously.  Serial TCPA litigators continue to pose a significant threat to businesses who strive to comply with the law.   Train your phone agents and lead ...
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Practical TCPA Defense Tips

  • 11th January 2017
Avoid TCPA claims in the first place by refraining from autodialing/texting cell phones or delivering prerecorded messages without express written consent.  Also, telemarketers should scrub state and federal DNC lists unless they have consent, and honor all opt-outs promptly.  If you have consent, be sure you can prove it through good record ...
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