Great Contact Solutions Start Here
Rethink your entire customer contact software and tailor it to perfectly meet your requirements. Intercloud9 enhances the experiences of both users and customers by offering a comprehensive range of cloud based customer contact software solutions. Our goal is to simplify communication, gather valuable insights, and exceed customer expectations.
Customer Contact Solutions
Predictive Power Dialer
All-in-one predictive auto dialer solution with CRM, email and 2-way Text Messaging for Call Centers or Individuals. Spend your time talking to prospects not calling them.
A2P Text Messaging
Industry leading 2-way texting. Easily scheduled follow up texts and surveys with unlimited keywords!
Great for school, medical and utility notifications.
Simple Messaging Solution
All-in-one automated messaging and contact management solution. Stay in constant contact with your customers through Text Messages, Ringless Voicemail Drops and our IVR Voice Messaging Software.
IVR Voice Messaging
All-in-one automated messaging and contact management solution. Stay in constant contact with your customers through Text Messages, Ringless Voicemail Drops and our IVR Voice Messaging Software.
Ringless Voice Messaging
The future of responsible direct voicemail messaging is here with ringless voicemail drops! Leave a message directly to voicemail without interrupting the recipient. Great for school notifications.
Smart Call Routing
Route calls or texts intelligently to agents or departments using the area code of the inbound caller. The possibilities are endless with our Smart IVR. Text MORE to 949-876-8776 to learn more!
Customer Contact Software Features
Our goal is simple—create seamless and intuitive contact experiences for both your team and your customers. By implementing comprehensive customer contact software, we ensure that every interaction leaves a lasting impression, helping you build stronger relationships and grow your business.
Instant On-line Activation
Get started today! No credit card required.
Flexibility
Pay As You Go
No Contracts
No Set Up Fees.
Uptime Guarantee
See for yourself at Network Status
Call Recording
Recording inbound calls gives you complete control of the interactions between customers and your agents.
100% Web Based, No Downloads
Log in from anywhere, anytime any computer.
Real-time On Demand Reporting
Reports include a range of call analytics including call count, answer disposition, time duration and routing information.
Simple CRM
Take notes, schedule call back reminders, send emails or text messages.
Fully Customizable Database Fields
Create and edit database fields to customize your call experience and reporting.
Integrated IVR
Conduct real-time market research and polling with an integrated multi level IVR.
Inbound Call Handling
Route incoming calls to any available agents from other marketing initiatives.
Real-time Agent Monitoring
Listen, Coach, Barge-in or Take Over agents call.
DNC List Scrubbing
Scrub your contacts against the National Do Not Call list and stay compliant.
Trusted by 25,000+ world-class brands and organizations of all sizes
HIGH-LEVEL DATA ENCRYPTION
We offer High-Level Data Encryption that spans from your agents’ web browsers to the database back-end, where your data is securely stored in our SSAE-16 certified hosting facilities. To ensure the utmost protection for your data, we employ NIST-approved, robust encryption algorithms. Additionally, you have the option to direct your customers to a secure Interactive Voice Response (IVR) system for collecting sensitive information such as credit card numbers, providing an additional layer of security.
CRM INTEGRATION
With our open API our services can easily integrate through Zapier and many popular CRM systems, providing you with a seamless user interface tied into your back-end customer management systems. Here are a few of the CRM systems that we currently integrate with: Zoho Salesforce, Zendesk, SugarCRM, Leadmailbox and if your CRM allows web-based integrations just let our integration team know.
- Innovative
- Real People
- Safe & Secure
- 100% Guarantee
We take care of your boring routine tasks that are piled up in your schedule so you can focus on such basic and important things.
Why Choose interCloud9
We truly grasp what it takes for your company or organization to excel within your industry. InterCloud9s contact management solutions have a proven track record of helping companies add growth to their bottom line. Schedule a call today to go over the details of your use case scenario and how interCloud9 can enhance your communication efforts. Looking to grow your business? Become an affiliate and earn residual income every month, learn more here!
Looking Forward
Our research and development team will continue to stay focused on the future of the contact management software solutions and challenging the status quo. We continue to enhance our call center solutions that will save our clients time and money. interCloud9 is determined to remain at the cutting edge of the industry by cultivating innovative products and bringing them to market.
Tailored Perfectly
Rethink your entire customer contact software and tailor it to perfectly meet your requirements
Enhanced Experiences
Intercloud9 enhances the experiences of both users and customers by offering a comprehensive range of cloud based customer contact software solutions.
Simplify Communication
Our goal is to simplify communication, gather valuable insights, and exceed customer expectations.
Ready to get help? Let's do this
Our team is here to assist you in crafting a solution tailored to your unique needs. Let’s elevate your customer interactions together!